Help Center

We currently ship within the United States and to select international locations. If you’re outside our shipping zones, don’t hesitate to contact us at info@relque.com to discuss potential delivery options.

Orders are processed within 1-3 business days (excluding weekends and holidays).

You’ll receive a confirmation email with tracking information once your order is shipped.

We offer the following shipping options at checkout:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• International Shipping: Delivery times vary based on destination, typically 7-21 business days

Please note that delivery times may be affected by carrier delays, weather conditions, or customs processing times for international orders.

Shipping rates are calculated at checkout based on your order’s weight, dimensions, and shipping destination. 

Free Shipping:
We offer free standard shipping on all domestic orders over $100 (before taxes and discounts).

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date or receipt. We’ll work with the carrier to resolve the issue and ensure you’re taken care of.

Orders can only be modified or canceled within 24 hours of placement. After this time, we may not be able to accommodate changes as the order may already be in process.

Timeframe:  Items can be returned within 30 days of the delivery date.

Condition: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

Exceptions: Final sale items, gift cards, and customized products cannot be returned unless they arrive damaged or defective.

Submit a Request: Email us at returns@relque.com with your order number, item details, and reason for the return.

Receive Approval: Our team will review your request and provide a return authorization and instructions within 2-3 business days.

Ship It Back: Pack the item securely, include your proof of purchase, and use the provided return label (if applicable).

Domestic Returns: We provide a prepaid return shipping label for eligible returns. A flat fee of $7.99 will be deducted from your refund.

International Returns: Customers are responsible for return shipping costs. 

If the return is due to a damaged or defective item, we’ll cover the shipping fees.

Refunds will be issued to your original payment method within 7-10 business days of receiving the returned item.

Original shipping fees are non-refundable.

Love it but need a different size or color? We offer exchanges for eligible items, subject to availability. Follow the return process above, and let us know your preference.

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and details. We’ll make it right, whether that means a replacement, repair, or refund.

At Relque, sustainability isn’t just a goal—it’s a journey. We’re proud that every one of our products is crafted with a percentage of sustainable components, but we know there’s still work to be done. While we’re not 100% sustainable yet, our mission is to keep innovating and improving until we can proudly make that claim.

Every step toward sustainability matters. That’s why we’re committed to exploring new materials, refining our processes, and collaborating with our community to find impactful solutions. Together, we can protect the planet we love to explore and ensure it thrives for generations to come.

Join us on this journey—it’s not perfect, but it’s progress. Let’s make sustainability an adventure we take together!

Have ideas or insights to help us improve? We’d love to hear from you! Email us at ideas@relque.com, and let’s create a sustainable future together.

At Relque, we believe sustainability thrives when we work together to close the loop. That’s why we’re proud to offer a recycling program that gives your used goods a second life. By recycling your items, we’re creating sustainable solutions for waste—whether that means transforming them into innovative new products or producing recycled fibers ready for a fresh purpose.

With over 92 million tons of textile waste generated each year and only 12-15% of clothing being recycled, the time to act is now. Together, we can turn recycled materials into something extraordinary, reducing waste and driving the circular economy forward.

Send us your used goods, help reduce waste, and become part of the solution today. Together, we can create a better future—one recycled product at a time.

Want to give your used goods a second life or learn more about our recycling program? Click here or reach out to us at recycle@relque.com.
We’re excited to hear from you and start making a difference together!.