Shipping policy

Last updated: December 9, 2025

Thanks for choosing Relque. We’re excited to get your gear on its way and into your hands. Below is a simple, friendly guide to how our shipping works and what to expect along the journey.

Where We Ship
Right now, we ship across the continental United States (the lower 48 states). If you’re outside this area, feel free to reach out at info@relque.com - we’re always happy to explore solutions when possible.

Processing Times
We do our best to ship orders quickly. Orders are processed within 24 - 48 hours (Monday - Friday, excluding holidays). Once your gear ships, we’ll send you a confirmation email with your tracking number. Processing time happens before shipping time begins.

Shipping Options & Estimated Delivery Times
Standard Shipping - 7 - 9 Business Days. A reliable and affordable option. Timing begins once your package is picked up by the carrier. Expedited Shipping - Need your gear sooner? Expedited shipping is a paid upgrade available at checkout.

Helpful Things to Know

Processing Time vs. Transit Time
Shipping estimates apply after your order has been processed and handed to the carrier.

Delivery Times Are Estimates
Most packages arrive right on time, but carriers can sometimes run into delays due to weather, high volume, or unforeseen events. We appreciate your patience if this happens.

Once Your Package Is With the Carrier
After the carrier picks up your order, they handle the delivery process. While we can’t adjust or reroute packages once they’re in transit, we’re always here to help guide you if something comes up.

Double-Check Your Shipping Address
Accurate addresses help avoid delays. If an address issue causes a package to be returned to us, we’ll reach out to arrange reshipment (additional postage may apply).

If Your Package Says Delivered but Isn’t There
This happens occasionally - usually the package arrives within 24 hours. If not, check with neighbors or your building, wait a little bit (sometimes carriers scan early), and contact the carrier with your tracking number. If they can't resolve it, email us at customerservice@relque.com and we’ll see how we can support you.

Free Shipping
We offer free standard shipping on all U.S. orders of $99 or more (before taxes and discounts). Expedited shipping is always available for an additional fee.

Lost, Stolen, or Damaged Packages

Lost or Stolen
If your package appears to be lost or marked “delivered” but never arrived, the carrier is the best first point of contact. If you still need help afterward, email us at customerservice@relque.com - we’re here for you.

Damaged or Incorrect Items
If something isn’t right, please email us within 7 days of delivery. For fastest service, include: photos of the item, a photo of the item barcode, a photo of the packing slip, and your order number. We’ll take care of it.

Order Changes or Cancellations
We can modify or cancel an order as long as it hasn’t been processed yet. Once you receive tracking information, the order is already on its way and changes may no longer be possible. To cancel an unprocessed order, email customerservice@relque.com. If the order has shipped, please refer to our Return Policy.

Contact Us
Have questions? Need help? We’re here for you.
support@relque.com